Episode 2: Nonviolent Communication, Part II
By Ariel Caplan on June 30, 2017
In the dramatic conclusion of the Dev Empathy exploration of Nonviolent Communication, by Marshall B. Rosenberg, we talked about:
- 11:51 Accepting criticism
- 18:29 Use of paraphrasing to build trust
- 30:05 Expressing criticism as feelings without blame
- 36:48 Working with teams whose practices contrast your own
- 44:34 The blameless retrospective
- 53:20 Empathizing with opponents
- 59:02 Expressing appreciation
- 1:02:22 Closing thoughts
Our next book is The Design of Everyday Things, by Don Norman. Join us in our next adventure!