Episode 4: The Design of Everyday Things, Part II

This episode wraps up our discussion of Don Norman’s The Design of Everyday Things.

Following initial reflections on blamelessness and cognitive biases, we spoke about a number of topics emerging from our reading:

  • 06:20 Everything makes sense in hindsight; foresight is hard!
  • 11:53 Seeking deeper reasons for events using The 5 Whys
  • 18:50 The Swiss cheese model of error, and building resilient systems
  • 24:46 Sensibility checks and machine learning
  • 35:05 Including multiple perspectives in business decisions
  • 48:11 Applying principles of design to human processes, e.g. Agile
  • 56:27 Using different tools to catch different types of failures
  • 57:17 The effect of moralizing on adoption of a practice
  • 1:03:42 Closing comments

We’d love to hear your thoughts about the book as well. Join us on Slack and share with other Dev Empaths!

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