Episode 4: The Design of Everyday Things, Part II

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This episode wraps up our discussion of Don Norman’s The Design of Everyday Things.

Following initial reflections on blamelessness and cognitive biases, we spoke about a number of topics emerging from our reading:

• 06:20 Everything makes sense in hindsight; foresight is hard!
• 11:53 Seeking deeper reasons for events using The 5 Whys
• 18:50 The Swiss cheese model of error, and building resilient systems
• 24:46 Sensibility checks and machine learning
• 35:05 Including multiple perspectives in business decisions
• 48:11 Applying principles of design to human processes, e.g. Agile
• 56:27 Using different tools to catch different types of failures
• 57:17 The effect of moralizing on adoption of a practice
• 1:03:42 Closing comments

We’d love to hear your thoughts about the book as well. Join us on Slack and share with other Dev Empaths!